:root{--ink:#14243b;--muted:#5b6b82;--line:#dce4ef;--blue:#2563eb;--bg:#f5f7fb}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.6 Inter,system-ui,sans-serif}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button,.button{cursor:pointer;border:1px solid transparent;background:var(--blue);color:white;padding:10px 17px;border-radius:9px;display:inline-block;font-weight:650}button.secondary,.button.secondary{background:white;color:var(--ink);border-color:var(--line)}button:disabled{opacity:.55;cursor:wait}button:hover,.button:hover{text-decoration:none;filter:brightness(.96)}:focus-visible{outline:3px solid #93b4fa;outline-offset:3px}input,select,textarea{border:1px solid #b8c6d8;border-radius:8px;padding:10px 12px;background:white;color:var(--ink);max-width:100%}textarea{width:100%;min-height:140px;resize:vertical}label{display:block;font-weight:600;margin:14px 0 6px}h1,h2,h3{line-height:1.25;letter-spacing:-.025em}h1{font-size:34px}h2{font-size:24px}h3{font-size:18px}p{margin:0 0 16px}.support-nav{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:18px max(24px,calc((100% - 1200px)/2));background:white;border-bottom:1px solid var(--line)}.brand{color:var(--ink);font-weight:800;font-size:20px;letter-spacing:-.04em}.brand span{color:var(--blue)}.nav-links{display:flex;gap:22px;align-items:center;flex-wrap:wrap}.support-wrap{max-width:1248px;margin:auto;padding:32px 24px 72px}.muted{color:var(--muted)}.eyebrow{font-size:12px;text-transform:uppercase;letter-spacing:.12em;font-weight:700;color:var(--blue)}.panel{background:white;border:1px solid var(--line);border-radius:14px;padding:24px;box-shadow:0 3px 10px #15294304}.toolbar,.row{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.toolbar{margin:20px 0}.toolbar input{flex:1;min-width:200px}.ticket-layout{display:grid;grid-template-columns:340px minmax(0,1fr);gap:22px;align-items:start}.ticket-list{display:flex;flex-direction:column;gap:10px;max-height:78vh;overflow:auto;padding:3px}.ticket-item{display:block;width:100%;background:white;border:1px solid var(--line);color:var(--ink);text-align:left;padding:16px;border-radius:11px;font-weight:400}.ticket-item.active{border-color:var(--blue);box-shadow:0 0 0 1px var(--blue)}.ticket-item strong{display:block;margin:8px 0}.ticket-item small{display:block;color:var(--muted)}.badge{display:inline-block;border-radius:20px;padding:3px 9px;font-size:12px;font-weight:650;background:#eaf1ff;color:#2254ae}.badge.resolved{background:#e2f6eb;color:#176c43}.badge.waiting_on_customer{background:#fff3d7;color:#825500}.unread{background:#2563eb;color:white;margin-left:7px}.message{border:1px solid var(--line);padding:18px;border-radius:12px;margin:16px 0;background:#fbfcfe}.message.admin{background:#eff5ff;border-color:#d2e1ff}.message.note{background:#fffbeb;border-color:#f2dfa0}.message-meta{font-size:12px;color:var(--muted);margin-bottom:10px;display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap}.message-body{white-space:pre-wrap;overflow-wrap:anywhere}.attachment{display:block;background:white;color:var(--blue);border:1px solid var(--line);font-size:13px;margin-top:8px;padding:7px 10px;text-align:left}.notice{padding:12px 16px;border-radius:9px;background:#eaf3ff;color:#234e82;margin:16px 0}.notice.error{background:#fff0f0;color:#a12222}.notice.success{background:#e6f7ed;color:#176c43}#desk-status:empty{display:none}.auth-panel{max-width:510px;margin:35px auto}.auth-panel input{width:100%}.auth-panel button{margin-top:16px}.empty{padding:32px 16px;text-align:center;color:var(--muted)}.ticket-id{overflow-wrap:anywhere;font-family:monospace;font-size:12px}.notification{font-size:12px;color:var(--muted);margin-top:12px}.notification button{padding:3px 8px;margin-left:6px;font-size:12px}.composer{border-top:1px solid var(--line);margin-top:24px;padding-top:12px}.small{font-size:13px}.auth-panel [hidden],[hidden]{display:none!important}.dialog-title{margin-top:0}.top-gap{margin-top:20px}.ticket-controls{margin:16px 0}.ticket-controls label{margin:0}.ticket-controls select{padding:7px}.skip-link{position:absolute;top:-100px;left:12px;background:white;padding:10px;z-index:200}.skip-link:focus{top:8px}@media(max-width:850px){.ticket-layout{grid-template-columns:minmax(0,1fr)}.ticket-list{max-height:310px}.support-nav{padding:16px 20px}.support-wrap{padding:24px 16px 48px}.panel{padding:20px}h1{font-size:28px}.nav-links{gap:12px;font-size:13px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}

.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}

.ticket-layout>*{min-width:0}.ticket-item{overflow-wrap:anywhere}